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On hold at High Lifter - 7/31/2007 8:53:07 AM   
BUSHHOG

 

Posts: 2342
Joined: 6/25/2003
From: SHREVEPORT,LA.
Status: offline 		Please allow me to address the issue of being put on hold when you call High Lifter. We understand you don't like it and guess what, we don't like for you to be hanging out there on hold. You can't buy anything and we can't sell anything. All you need do is the following to avoid being put on hold: If you talk to the operator ask for the salesman you want to talk with or ask for the sales dept. salesmen listing and she will trasfer you to that option. Also you may go to option # 2 and your choose your salesman if you get our automated system. In either case your salesperson will answer the phone if they are available, or if they are busy or away from their desk, you will get their answering machine and then you can leave your name and number so they can call you back. This way you can avoid being on hold and the responsbility falls on our shoulders to call you back ASAP. I hope this helps you to have a positive and quicker buying experience when you call High Lifter. As a last thought, if the operator or the automated system says your salesman is talking on the phone and you choose to wait ever how long they talk instead of leaving a message, you may do so. The salesman knows you are waiting but the call he is on still may take time to complete. That way you have a choise, wait or leave a message.

_____________________________

Dan Doughty
Post #: 1
RE: On hold at High Lifter - 7/31/2007 9:37:31 AM   
sdf1201


Posts: 4038
Status: offline 		Dan you are usually the one I talk to when I order parts from HL. I always have to leave a message, but you have always called me back in a timely manner. Thanks.

_____________________________

08 Gade
07 Outty 800
07 Rhino-SOLD
07 Brute-SOLD
06 Brute-SOLD

(in reply to BUSHHOG)
Post #: 2
RE: On hold at High Lifter - 7/31/2007 9:46:11 AM   
YAMAFORD


Posts: 1471
Joined: 9/23/2006
From: Oakfield Ga.
Status: offline 		Dustin never calls me back.

Just kidding he always takes good care of me even when things are out of his control. thanks HL.

_____________________________

Kelvin " MuD PiT MafiA "



http://www.creekbottomtrailrides.com/

http://www.myspace.com/yamaford

MINE

04 660 black
27x10 SB's snorkle, rad relocate, 1 ****, 686, clutch kit

WIFES
660 RHINO CAMO 28INCH VAMPS
DADS
03 660 wetlands camo
snorkle,rad relocate ****s on all 4, 29.5 outlaws on ss112 sra wheels
600 grizzly backup

(in reply to sdf1201)
Post #: 3
RE: On hold at High Lifter - 7/31/2007 1:27:29 PM   
XtreamWolverine


Posts: 1997
Joined: 8/22/2004
From: Saunderstown, RI
Status: offline 		I believe I've talked to Trey both times.  I was on hold only for a few minutes then talked to him.  No issues with me.  Good work

_____________________________

Me: 07 Grizz 700 (blue)
Wife: 06 Honda Recon ES (blue)
Tow vehicle: 05 Dodge 2500
Mods On All, Just Ask.

My Pictures

(in reply to YAMAFORD)
Post #: 4
RE: On hold at High Lifter - 7/31/2007 2:10:36 PM   
Guest
 i've been put on hold a few times but it's no problem, i've always been put threw to the person i needed.. or the person i needed called me back.

(in reply to XtreamWolverine)
  Post #: 5
RE: On hold at High Lifter - 7/31/2007 2:22:37 PM   
cshasteen


Posts: 485
Joined: 5/4/2006
From: Ponchatoula, Louisiana
Status: offline 		Was this truely a problem for someone?

_____________________________

SOUTHERN SWAMP BOYZ

http://www.southernswampboyz.com/

Mine:07 750 Brute Force
Wife's:07 Rhino
2002 Big Bear 400

(in reply to Guest)
Post #: 6
RE: On hold at High Lifter - 7/31/2007 2:52:16 PM   
BUSHHOG

 

Posts: 2342
Joined: 6/25/2003
From: SHREVEPORT,LA.
Status: offline 		Yes, it was according to some people. Therefore I have asked our operators to modify what they say to our customers, plus how our salespeople handle more than one call at a time. As always, we listen to complaints and try to become a better company for the benefit of the people who allow us to continue to grow...........our customers.

_____________________________

Dan Doughty

(in reply to cshasteen)
Post #: 7
RE: On hold at High Lifter - 7/31/2007 3:04:48 PM   
ouch1175


Posts: 102
Joined: 7/17/2007
From: Mt. Pleasant Tx.
Status: offline 		I just made my first purchase of many to come and was please with the responses from the sales staff there, no problems with the hold issue. Cudos guys and gals.

(in reply to BUSHHOG)
Post #: 8
RE: On hold at High Lifter - 7/31/2007 3:28:53 PM   
neverrideahonda

 

Posts: 6327
Joined: 11/16/2005
From: Mobile, Al
Status: offline 		I had no problem ordering anything, but got put on hold one day for over 30 minutes when I called to check on shipping. Called back the next day and was taken care of. But will admitt I was furious being on hold so long. It was close to quiting time and I think they just forgot I was there. When I finally hung up and called back there was no answer.

_____________________________

Chad

(in reply to ouch1175)
Post #: 9
RE: On hold at High Lifter - 8/1/2007 8:06:56 AM   
TxSports800


Posts: 2114
Joined: 11/6/2005
From: Texarkana
Status: offline
quote:

ORIGINAL: neverrideahonda

I had no problem ordering anything, but got put on hold one day for over 30 minutes when I called to check on shipping. Called back the next day and was taken care of. But will admitt I was furious being on hold so long. It was close to quiting time and I think they just forgot I was there. When I finally hung up and called back there was no answer.



You waited for 30 minutes? I think I would of gave up way before that.

(in reply to neverrideahonda)
Post #: 10
RE: On hold at High Lifter - 8/1/2007 8:11:04 AM   
gotmuddy


Posts: 21203
Joined: 3/3/2003
From: N. Arkansas
Status: offline
quote:

ORIGINAL: TxSports800

quote:

ORIGINAL: neverrideahonda

I had no problem ordering anything, but got put on hold one day for over 30 minutes when I called to check on shipping. Called back the next day and was taken care of. But will admitt I was furious being on hold so long. It was close to quiting time and I think they just forgot I was there. When I finally hung up and called back there was no answer.




You waited for 30 minutes? I think I would of gave up way before that.


I woulda started driving after 15 minutes

_____________________________

www.****

Tires for sale

quote:

ORIGINAL: baf004

That'll buff right out.

(in reply to TxSports800)
Post #: 11
RE: On hold at High Lifter - 8/1/2007 12:04:37 PM   
vammudpol


Posts: 215
Joined: 7/21/2007
From: Baytown, TX
Status: offline 		No problems here, thanks HL...

_____________________________

2003 Polaris 500 HO
28x10x12 laws
Tork wheels, 2" lift
custom snorkels
Aaen slip on
Dyno jet kit
jamz, ice chest, strobes!!!
http://www.myspace.com/237040015

(in reply to gotmuddy)
Post #: 12
RE: On hold at High Lifter - 8/1/2007 12:31:38 PM   
fl650mudder


Posts: 3819
Joined: 3/23/2004
From: Eustis,Fl.
Status: offline 		I have never had any complaints when I ordered from them. My Brute is a rolling High Lifter advertisement because I have almost everything they make for it!!!

_____________________________

2005 Brute 750 ,29.5"Outlaws, H.L. chrome XL2 wheels,Moose Module, HL diamond plate bumper, custom bash plate , H.L. high cap.springs,MUDINMYBLOOD center snorkels, HMF Utility and Dyno Jets, HL temp gauge, High Lifter 8 Pro Series lift, HL radiator, 2008 FRONT END AND 2006 FRONT AND REAR RACKS

2005 Red Brute 750 - 29.5 Outlaws, HMF, Dyno Jets, Center snorks, Moose Module

2008 Kawasaki Teryx - 27" Mud Lites on ITP SS108 Wheels, billet exahust tip and billet shift knob

(in reply to vammudpol)
Post #: 13
RE: On hold at High Lifter - 8/1/2007 12:32:09 PM   
sportHO

 

Posts: 147
Joined: 11/20/2004
From: BossierCity
Status: online 		I don't like being put on hold.  I just drive over, it takes about 20 minutes.  Plus I get to look at all the cool stuff in the showroom.

_____________________________

2005 Camo Sportsman 500 HO
2009 Green RZR

(in reply to vammudpol)
Post #: 14
RE: On hold at High Lifter - 8/1/2007 10:49:02 PM   
Mudchick_Alicia


Posts: 181
Joined: 3/2/2007
From: Benton, LA
Status: offline
quote:

ORIGINAL: sportHO

I don't like being put on hold.  I just drive over, it takes about 20 minutes.  Plus I get to look at all the cool stuff in the showroom.

Same here.. I work about 5 minutes away so when I need something Im usually there on my lunch break. Ah the convenience of HL being in the same town....

_____________________________

Team High Lifter/Polaris Racing

Mud Predators 08 Mud Rally Women's - 3rd
Mud Predators 08 Mud Rally Women's Mudda Cross - 2nd
Bayou Mud Racing June 2008 Women's - 2nd
PA Quadfest 2008 2wd - 1st
PA Quadfest 2008 600-800 - 1st
PA Quadfest 2008 Open - 2nd
PA Quadfest 2008 Womens - 2nd

(in reply to sportHO)
Post #: 15
RE: On hold at High Lifter - 8/1/2007 11:18:25 PM   
Rebel64


Posts: 3251
Joined: 4/28/2007
From: Peoria, IL
Status: offline 		Yeah yeah yeah Mudchick & sportHO....rub it in. 

But I don't have one complaint about HL's support via the ole land line. When I don't need an answer right away there's always email which is prompt also.

_____________________________

07 800 Stealth
Lifted, Lawed, Turners, Triangle snorked, Dirts Rad Bracket, OffRoadSoundSystems split jams...and other stuff.

(in reply to Mudchick_Alicia)
Post #: 16
RE: On hold at High Lifter - 8/10/2007 11:13:56 PM   
robert79


Posts: 408
Joined: 6/7/2005
From: Leonard,Tx.
Status: offline 		No complaints here either. Thanks for everything that yall do for the mud riding industry.

_____________________________

2007 700 ARCTIC CAT
*27 SWAMPLITES
2007 700 ARCTIC CAT
*8 INCH LIFT
*4.0 GEARS
*POWDER COATED (RACKS,BUMPERS,HANDLE BARS)
*27 SWAMPLITES
*BIG HOOK

www.texasmudfest.com

**My Dysfunctional Family**
*Team ABS
*Mud Mafia

(in reply to Rebel64)
Post #: 17
RE: On hold at High Lifter - 8/14/2007 8:30:48 PM   
Bradley Noble


Posts: 871
Joined: 7/29/2007
From: East Texas
Status: offline 		I always call BUSHHOG (Dan Doughty) and leave a message if he doesnt answer...He has never let me down and has always returned my call...Dan is a great guy and salesman and I hope highlifter continues to keep him around for many years...Two thumbs up to ya Dan...

Bradley

_____________________________

known as mudbear_05

2008 Brute Force 750 efi - 27" Outlaw MST's on 12" SS112 rims, lights, winch, sound system

2008 Chevrolet Silverado Z-71 - flowmaster, K&N airfilter, tinted, blacked out logos, edge evolution programmer

Previous Bikes:
2005 Big Bear 400
2006 Brute Force 750 - 6" rilla lift
2005 Grizzly 660 - 14" SLC lift
Post #: 18
RE: On hold at High Lifter - 8/17/2007 8:08:19 PM   
Polaris425


Posts: 14967
Joined: 4/21/2001
From: Tuscaloosa, Al.
Status: offline 		I usually ask for Dustin.. he's had my orders at the door the next day every time!

THANKS DUSTIN!!!!!!! And THANKS HIGHLIFTER!!!

_____________________________



My '07 BF750 is for sell in the WTS section, or you can shoot me a PM

"Play Hard, Pay Hard!"

"Brute Force: On it, or Behind it"

(in reply to Bradley Noble)
Post #: 19
RE: On hold at High Lifter - 8/17/2007 9:42:23 PM   
Almost

 

Posts: 469
Joined: 12/22/2006
From: north, louisiana
Status: online 		I have had problems getting hold of bryan foster! He's the only guy you can talk to, to schedule an appointment,I tried a couple of years ago when I was rigging out my kq, left him about 2 messages a week for about a month or longer and he never called me back,nor did I ever talk to him! I got aggravated asked another sales man what the problem was and he said "he's probaly just busy"!!! A few months ago I called to schedule a dyno run for my brute and I got transfered to bryan foster again, I was like OH NO!! Of course I did'nt get him,so I left a message, He called me back, but it was a week later! I just decided to forget the whole idea! again! No hard feelings though! I may give it another try some day!

_____________________________

"anything un-attempted, remains impossible"

(in reply to Polaris425)
Post #: 20
RE: On hold at High Lifter - 8/26/2007 8:55:37 PM   
marvin1313


Posts: 178
Joined: 7/28/2007
From: Brandenburg, Ky.
Status: offline 		No problem here!!! Thanks High Lifter for your service.
                                 

_____________________________

2007 Green Rincon
ITP Type 7 wheels
26x12x12's all four Super Grip Super Lights
Moose handguards
HL Gel Grips
HL Temperature Gauge
HL 2" Lift Kit
HL Lift Springs
HL Front Brush Bumper
HL Rincon Skid Plate Package
HL Leak Shield
HL Heat Fighter Kit
K&N Air Filter and Outwear
Dynateck FI Controller
Wrapped Super Trapp Mudslinger Exhaust
XT30 Warn Winch
Spaced Oil Cooler
Re-routed Vent Lines

(in reply to Almost)
Post #: 21
RE: On hold at High Lifter - 9/5/2007 8:57:02 AM   
Mudcon


Posts: 5947
Joined: 12/7/2002
From: Flowery Branch, Ga
Status: offline 		dan always calls me back unless he owes me money...................

_____________________________

07 Kawi Camo Brute Force 750i
04 Kawi Camo P700
---------------------------
Mudcon.com
Sign my new Guestbook!
Mudcon Production ATV Videos

(in reply to marvin1313)
Post #: 22
RE: On hold at High Lifter - 9/26/2007 7:43:07 PM   
Massmudman


Posts: 1242
Status: offline 		I have had a few instances where I had a beef but after addressing it have had no more issues. Dave Kindred takes care of me and has even talked with me long after closing time. Occasionaly he calls me to see how things are running and if there are any probs. If Dave can't give me an answer he gets me one(usually from Dan) lol. I think Dave really does care and I always show him my loyalty. Keep up the great work and Dave for "employee of the month"!

(in reply to Mudcon)
Post #: 23
RE: On hold at High Lifter - 12/12/2007 10:50:21 AM   
Head Cutter


Posts: 617
Joined: 8/25/2007
From: Crossett, Arkansas
Status: offline 		Dan has always been prompt about returning my calls. No complaint here, just satisfaction!!!!

_____________________________

Owning a Popo is like a screen door on a submarine, It just don't make no sense!!!!!

06' Foreman
Custom SRA lift

97' 300 Fourtrax
It's got a few extras

07' Red 650 H1(mine)
5" SLC lift

07' Red 400m(hers)

http://www.myspace.com/cmartin262
My Ridin Group's Page
http://www.myspace.com/mudmafia1

(in reply to Massmudman)
Post #: 24
RE: On hold at High Lifter - 1/24/2008 6:21:47 AM   
gordo


Posts: 1275
Joined: 3/22/2007
From: New Caney, Texas
Status: online 		I got no beef with High Lifter,,,,, none what so ever.
I had a problem with a disk brake kit due to my own fault and called HL looking for help. Even tho I had bought the kit from another distributor, the HL staff immediately came to my rescue,,,,, I had snapped off a couple of the studs and was at a complete stop with the installation. Wthin 2 days I had a package delivered to my front door. You just can't beat that,,,,

Thanks High Lifter,,,,

_____________________________

Hello everyone,,, my name is gordo and I'm a Fourtrax addict,,,,

2000 Honda Fourtrax
Warn 424/G o r i l l a XT 3000 Winch
HL Front Disk Brake Kit/Snorkeled

1997 Honda Fourtrax
Warn 424/Masterlock 1500 Winch
HL Front Disk Brake Kit/Snorkeled

1996 Honda Fourtrax
HL Disk Brakes/Warn 424
G o r i l l a XT2500 Winch/Snorkeled

1990 Honda Fourtrax
Warn 424/Warn 2500 Winch
HL Disk Brakes

PM me for info on good cheap trailers!

(in reply to Head Cutter)
Post #: 25
RE: On hold at High Lifter - 3/21/2008 8:05:51 PM   
H20


Posts: 750
Joined: 9/27/2006
From: Tifton,Ga
Status: offline 		When I first read this I thought it was about the axle issue. When are you guys gonna have your own axle? PLEASE elaborate. Give us the news.

_____________________________

`08 L/E Silver Ranger Crew 6inch big monkey lift & 29.5 O/Ls with a BUNCH of extras.
`08 400HO Mud Lites LED emergency lights
2008 Sportsman 800 Touring Edition 31 inch O/L & Bazooka Tube
Spook, 2008 Blue Pitt trimmed ears Kibbles and Bits lift
The Lynch Mob
"Remember where you are"
http://www.myspace.com/joeyh20

(in reply to gordo)
Post #: 26
RE: On hold at High Lifter - 5/7/2008 4:43:52 PM   
brute05

 

Posts: 145
Joined: 3/31/2008
Status: offline 		me neither except one time they lied to me . i ordered a bumper and they said they were on back order and it would be 2 weeks before any came in and in 3 days i had it lol   they are always prompt with me

(in reply to H20)
Post #: 27
RE: On hold at High Lifter - 5/7/2008 5:32:25 PM   
C1iffBurton


Posts: 3225
Joined: 10/24/2007
From: Lake Charles, LA
Status: offline 		only issue ive had with HL was with a dealer that deals through them, i called my dealer about some parts for a big bear, whoever his dealer at HL was said there are no parts out for my new big bear becuz its too new then he was asked if the older power up kit would work on the newer models and he jumped quickly and said no its all different

i did some research in about 10 minutes about dynojet to see if they had a kit for my year as well as a filter from K&N and then also hmf and supertrapp,   all of these which had a product in some fashion for my new big bear, i called my dealer back and he personally called scott and got it all figured out and whatnot, but yet HL still does not carry any of the parts for the bike

also dan i know you probably dont have anything to do with this but maybe you could run it by the upper tiers of people there
i have an issue, HL makes a lift kit for the new big bears, 07 and 08 that are IRS bikes, in that kit HL throws in some heavy duty tie rods..........my question is why does HL not sale just the tie rods seperately?  i know of alot of people that are having to elaborate on bending and fabbing up new tie rods or going super duper aftermarket, i would have gone with HL's tie rods if i woulda been given the chance too but i am not going to go out and buy a lift kit just in order to get the tie rods...i already have a custom lift and dont need two lifts
maybe you could get that answered for me dan if u get a chance

good work HL on everything

_____________________________

MINE*08 big bear 400, 27" skinny black love outlaws, CRSbear custom snorkel, Gumbo03 custom lift, oil cooler relocated, fan switch, audiopipe, viper 2500 max

--TEAM ANYTING GOES RACING--

R.I.P. JAYSON MATTHEW PARKER

(in reply to brute05)
Post #: 28
RE: On hold at High Lifter - 5/8/2008 11:15:28 AM   
jrafter

 

Posts: 1120
Joined: 1/6/2008
From: Djibouti Africa
Status: offline 		email blake he took care of me     blake@highlifter.com

_____________________________

400ex
yoshi full pipe
amr coil and curtis sparks revbox
k&n airfilter
tcs front shocks
420 rancher
itp mudlites on the front
kenda executioners on the rear
power commander
heated grips and thumb
1.5 xt warn winch
custom snorkel
2 12v sockets
HMF pipe
uni filter
temp gauge
gettoblaster
lots of mud
04 roadking

IT AINT ROCKET SCIENCE

http://s262.photobucket.com/albums/ii111/moondog8u/?speci

(in reply to C1iffBurton)
Post #: 29
RE: On hold at High Lifter - 5/14/2008 1:24:41 PM   
HLP R&D

 

Posts: 97
Joined: 10/23/2001
From: Shreveport
Status: offline 		Don't forget about ordering online!  You can avoid the wait and it's 24/7!

(in reply to jrafter)
Post #: 30
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